Disgusting

Subject: Deeply Disappointed with Recurrent Quality Issues

Dear Ekort Butcher,

I have been a loyal customer for over five years, consistently choosing your products for my food store due to their previously reliable quality. However, I am writing to express my profound disappointment and frustration with the recurring issues I’ve encountered with your special garlic polony.

On three separate occasions, including my most recent purchase, I have been dismayed to discover upon returning home that the polony was brown and discoloured, a stark contrast to the quality I have come to expect from your brand. This is not only concerning from a visual standpoint but also raises questions about the safety and edibility of the product.

The explanation provided by your manager, attributing the problem to a “factory fault,” is unsatisfactory. The product appears rotten, which is unacceptable. This issue has now necessitated another inconvenient trip back to your store, costing me an additional 200 rand in petrol and valuable time that could be spent elsewhere.

As a business owner myself, I understand the importance of customer satisfaction and product integrity. It is imperative that these issues be addressed promptly to prevent further erosion of trust and to ensure that no other customer experiences similar disappointments.

I hope to see immediate corrective actions and improved quality control measures to restore my confidence in your products.

Sincerely Mark Arendse