Zero service from Eskom - Western Cape

Please note that I have logged a fault on 26 Feb for my meter box and have not received assistance to date. I have since been without power with zero communication or feedback from Eskom. I have been calling everyday to obtain an ETA and each day I get told that a technician has been dispatched without zero prior arrangements made with me as the client. As you all work, so do I. I have made arrangements for someone to be at home everyday and not once has a technician pitched. When can I possibly expect to receive assistance?

This is a serious health hazard, I have food that has gone off, and as you know power issues can cause damage to electrical appliances.

Seems like customer service simply doesn’t exist.