Wrong readings

<p>I received an account almost 3 times my normal account and done some research off my own on my account. I have gone through my accounts for the last year and my readings followed correctly until feb 2017. My previous reading brought forward from january was captured incorrect and obviously if the reading brought forward is incorrectly there is going to be a wrong calculation. That reading they have captured for february 2017 is the precise same reading of 5 months ago...the september 2016 reading. How is it possible for a meter reading to correctly follow for more than a year and then suddenly the reading is 2000 units less than it should be. And if so why didn't I get n refund for that 2000 units back in February???? So why do the field agents waste my time to do readings if they do not submit them as the last reading they captured was 7 Feb but come to my place every month.....I have reported this problem on Monday 19 June and spoke to a few agents who said they will report it and someone will contact me but I received a mail with no explanation of whats going on or how they are going to fix it only that they use the actual readings they are given by the field agent that doesnt solve the problem. I ve send them a summary of how and where the mistake has taken place on the accounts and send them pictures of the current readings but obviously they do not care to solve the problem....they only want payment..... I will not make payment until my account is sorted out....I have never had an account this high ever........any one who have eyes can see that.</p>