Worst treatment from Eskom Newcastle and unprofessional staff

Worst service from Eskom Newcastle first of all no number to contact them when there is a problem with electricity even on Google the numbers doesn't exist,they got to my parents house removed the box because they were buying less electricity I mean they pensioners they never knew there was something wrong with that well they were told to go to Eskom head office which is more than 30km which they drove there and set for hours and were offered by Mr Mthanti a discount from R6000 to R3000 to get their box I mean what happened to pensioners discount where do they expect them to get that kind of money.My mom ended up borrowing money to pay them and she was told to then go back home with the slip there is a team that is on the area already which will come and reconnect them.They drove back again 30km back home waited they walked to speak to one of the guy who then gave a number for a guy called Maphuthuma which kept us waiting and never took our calls again after he told me to call Eskom and make follow up I mean what kind of business that doesn't have any means of contact how do we trust the electricity they put in our houses when they can't even give customers satisfaction I am so disappointed on their service previously my parents stayed for more then 5 days waiting for the WhatsApp response they sent meaning you send messages and you wait for christmas.we going to the long weekend meaning they have to starve until they decide to come back again on Monday I hope they do this to their elders in their families as well I'm disgusted I want to vomit when I think of Eskom service and their unprofessional staff