WORST SERVICE FROM CALL CENTER AGENT AND POOR SERVICE DELIVER

<p>I CALLED ON THE 26TH JULY AFTER 2 FOLLOW UPS MADE BY MY NEIGHBOUR WITH THE FOLLOWING REFERENCES: ********** 69, ********** 47, ********** 46 WHICH WE CALLED ON DIFFERENT DATE FROM THE 19TH JULY...I CALLED ON THE 26TH AND SPOKE TO A GUY BY THE NAME OF THEMBEKILE WHOM GAVE THIS REFERENCE NUMBER: ********** 66 AND ********** 92.... ON ALL THE ABOVE REFERENCE NUMBERS WE WERE REPORTING THE SAME FAULT WHICH WE WERE ADVISED THAT IT WILL BE SORTED IN 4-6 HOURS... TILL TODAY WE DO NOT HAVE ELECTRICITY , CALLED TODAY AND SPOKE TO PHUMLANI, WHO SOUNDED BORED AND LESS INTERESTED IN WHAT I WAS TRYING TO EXPLAIN TO HIM ..... HE FURTHER ENDED THE CALL AFTER I WAS ON HOLD FOR MORE THAN 14 MINUTES. WE ARE NOT GETTING ANY SERVICE FROM ESKOM AND YET WE ARE PURCHASING ELECTRICITY MONHTLY WITH NO FAILURE. WE HAVE FAMILIES TO COOK FOR, OUR APPLIANCES ARE AFFECTED BY THIS ELECTRICAL FAULT WHICH HAS BEEN REPORTED BY MORE THAN 5 PEOPLE IN THE SAME AREA. THE WORSE PART IS WE NOT EVEN GETTING FEEDBACK FROM ESKOM , WE AGAIN HAVE TO CALL AND FIND OUT WHAT WAS THE ACTUAL FAULT. THIS IS IRRITATING, FRUSTRATING AND UNPROFFESSIONAL. I DONT THINK WITH ESKOM THERE IS A DIFFERENCE BETWEEN PEOPLE WHOM ARE PAYING THEIR BILLS AND THOSE WHOM ***** ELECTRICITY. DO YOU BLAME THOSE WHO ***** ELECTRICITY? I DOUBT!!!! COS IF IT WAS AFFECTING YOU , THERE WERE GOING TO BE BETTER WAYS TO DEAL WITH SUCH ISSUES. OR MAYBE IT DEPENDS ON THE AREA THAT IM CALLING FROM ..... </p>