Worst Service Ever from Eskom!

We had a power outage that affected a small area in Cube Location, Qamata, a village in Cofimvaba under Intsika Yethu Municipality. The problem has persisted from the 27th of January 2021 and after all the emails and SMSs that were sent and after all the phone calls that were made we are still without electricity. All Eskom call centre agents seem to be good at is issuing reference numbers as I have been already issued with 2 reference numbers for the calls logged namely;ref. No. *** and ***. I was told that the turnaround time is seven hours after the call has been logged but the seven hours seem to stretch over to seven days. I appeal to Hello Peter to help me escalate this complaint as I have exhausted all the remedied known to me in order to get help from eskom all to no avail. Regards Yanga