Worst service ever

Eskom's customer service is horrible and their employees are even worse. I have a faulty metre, I have been reporting it for the longest time have a list on reference numbers. Not once has anyone has anyone came to assist me with my metre and everytime I call I am given a new reference number. On Friday one of my neighbours had a problem with her metre, she called Eskom and the person who came to help my neighbour then cut off my electricity supply said I have bypassed the metre. He said if I have any queries I can go to the offices, I went to the Diepkloof office on Friday 1pm and they told me that they have knocked off there's nothing they can do for me. I called on Saturday morning, gave them all my references, they said my call would be escalated and I would be called back or they would send a technician to assist me. No one has called or assisted me. It's Monday I just called again and they told me they are offline and can't assist me.