worst service ever

Good day I have logged a call on Monday 23/09/2021 @ about 8oclock regarding our electricity being off I have called everything single day the past week but no luck no one gets back to me or reply chatted to the bot i get the same reply I have call all the numbers below : Lizzette *** Zethu *** Richard - *** Dave *** Rene *** Alwie *** no one picks up or evens call back so this is the final call for help I have a ref number but can't get hold of anyone at your call center no one gets back to me Ref nunber ***