WORST EVER SERVICE

On the 22 March of 2024 I tried to buy prepaid electricity and my card was declined, then I send a chat to "Alfred" Eskom chatbot and I was given the reference number after 2 days I made a follow up on ***and I was given another reference number with a promise of 14 days turnaround time. Until today I am still waiting for my problem to be resolved. I have more than three references numbers with the last two given last week by Thobela and Banyana and yet nothing has been resolved, every time I called i am told my issue is escalated to people who are supposed to come and audit the meter.

I am told since I did not buy the electricity hence my card is blocked, I tried to explain that yes, I do acknowledge that, but they must consider that I have SOLAR system as a backup hence my usage from their grid is quite minimal, but I was told that the only reason for me not to buy electricity is because I have BRIDGED the meter.

It quite annoying to be judged even before the relevant people could come and verify if the meter is bridged or not. I told them the METER AUDIT can be done even in my absence since my house key is always left with my neighbours. . Today is exactly 24 days since I logged my first call with Eskom and to date nothing has been resolved not even a call from the people who supposed to AUDIT the meter. I am just wondering what it means for majority of our citizens who are fully dependent on Eskom system without any means of having backup system.

It is really sad to see people being paid every month yet when it comes to doing their job, they think they are doing the citizens a FAVOUR forgetting that is our tax money keeping them in their jobs.

As soon as I get hold of the Eskom CEO's contact details, I promise I will be in touch with all the reference numbers and names of people I have been in contacting with since day one.