worse service i have ever seen

eskom start to annoy me for really now how can you send a technician without giving her a meter box cause when we report they take all the details technician come empty handed again i sleep without electricity tomorrow is going to 3 weeks what wrong with eskom when i report today technician say he replace my meter reference ********** 47 how can you report false information please i need help agent my kids have to eat and go to school it been a while without electricity meter number ********** 7296 i only need a meter box replacement please adress 380 kubu street tswelopele anyone who can assist cellphone number ********** 076 reference i need to make follow up is ********** 64 2 weeks without electricity