Withholding Refund

<p>Its been three months since transfer after I sold my property and cancelled my service with Eskom (acc ********** 121) and my final account reflects a credit balance of R753.38. At the time I filled in forms with my bank account details but after a month no refund payment was made. I called their accounts department and they said no I must wait another three weeks. After three weeks I called again and was told I had to take a form to my bank to verify that my bank account is indeed my bank account, which I promptly did and emailed it to ********** Nothing happened so I called again (ref ********** 73) and was told a representative would call me last Tuesday. Once again, nothing, so I called again last week and was once again told that a representative would call me. Still nothing! I would like to know why Eskom is withholding my money after putting me through much inconvenience to get it.</p>