+6 weeks of darkness

So my area has not had power in over six weeks. I call Eskom yesterday to log a fault, and explicitly said how long we have not had power. First I get told that our meter has never been registered - don't understand how that is since I had logged faults using that same meter number last year. Anyway, I re-register the meter (no other choice) and fault gets logged as per normal. However no technicians come out, and no communication received from them. I phone for an update on my call today and get told that it will take up to another 7 days for a technician to come out as our meter number is under investigation because the last token bought was in June. It does not register with the chick that we have had no ****ing power for over 6 weeks so it make sense that we have not bought any tokens since then.