Weak communication, rude operators, missing managers.

This may not come as a surprise... We are trying to get our meter back on. We were told over the phone yesterday to send proof of payment and then to call them back, which we did.

When we called back Eskom confirmed the proof of payment on the email. When I asked what the next step is they said to just wait 24 hours and the power will be back. Today... still no power. When I called back the operator said we had to log a query yesterday for the power to be switched on (which the operator dit not tell us yesterday). Now I had to log a query and now we have to wait another 24 hours.

I called back an hour later to see if they can tell me if the agents are on their way to switch the power on. The operator just put the phone down in my ear while i was talking when she decided she heard enough.

I phoned back again to ask if I can speak to a manager. Surely he or she can make a plan to get it switched on today seen as it is their fault for not telling me yesterday to log a query. The operator just send my call through to a phone that no one answers most probably as I waited for 10 minutes with jo answer.

Every time I call the operator has a different story and different answers. Looks like no one knows what's going on there and there is no manager to answer for any mistakes the operators make. Everyone can just do and say what they like.

We all know Eskom is pathetic. But this is unacceptable. They have 1 Job to do and are incapable of doing it. Eskom as well as all it's useless operators.