we need urgent assistance with our meter connection

good day may we kindly get assistance please, meter :***, contact *** Mr T. Mpinga, due to load shedding before the 20th our meter box could not connect it kept on saying meter scanning, houses in our area do have electricity we have sent request to Eskom there's 3 ref numbers, my father went personally to Vereeniging and ******* Eskom on Monday and upto today no assistance has been rendered to us, and the system keeps saying a technician was allocated and the problem has been fixed, mind you there's meat in the freezer, two senior citizens and an infant, and my father is a complying Eskom customer who buys electricity, now he has to spend on gas which is a loss to him and he is a pensioner can we get assistance please as this situation is unfair, Good day Kindly assist me on this current issue, on the 20th due to loadshedding we could not connect when electricity came back, and a request to Eskom was logged We made follow ups and made a second request which on the 22nd in the afternoon a technician was allocated to the matter however no one came and nothing has been fixed This morning 23rd on the follow up it says the matter has been resolved but that is not true, we still out of electricity even the freezer is starting to defrost, may Eskom kindly send someone to assist please First ref: 20 September *** (no one came to assist) Second ref: 21 September *** (no one came to assist) *** Kind regards From: Portia Mpinga Sent: Friday, 23 September 2022 09:59 To: *** Cc: *** Subject: no electricity Good day Kindly assist me on this current issue, on the 20th due to loadshedding we could not connect when electricity came back, and a request to Eskom was logged We made follow ups and made a second request which on the 22nd in the afternoon a technician was allocated to the matter however no one came and nothing has been fixed This morning 23rd on the follow up it says the matter has been resolved but that is not true, we still out of electricity even the freezer is starting to defrost, may Eskom kindly send someone to assist please First ref: 20 September *** (no one came to assist) Second ref: 21 September *** (no one came to assist) Kind regards