We need proper customer service

It is sad to spend this winter without electricity yet buying prepaid electricity. Eskom is really failing us as a community, they not keeping up with their standards of providing good service to their customers. Since the 1st of May without electricity till date. Dobsonville ext5 ward 48 in Soweto residents don’t have electricity, Eskom demanded 60% payouts of R500 from the households to be paid by deposit to an absa account that was issued to residents, they persist with the payment and payments where done. Soon after the payout there was no proper communication from them in regards to fixing the issue. Mr Senzo Khumalo and his senior Mr Mtshali are now in demand to see this issue of hand by their own time frame yet people are suffering in this cold weathers. We have females running businesses under demand of electricity we have children that are struggling at this moment but Eskom is giving us a huge run around yet the money was paid… Cam electricity be restored as soon as today in our area. And to Eskom is it legal to pay R500 to get electricity restored