We have not had electricity for 4 days

Hi there, please help me, I have been without electricity for the past 4 days, I have been calling the call center, who on numerous occasions they said, they are waiting for technicians to be available. today I called in and requested to speak to a supervisor and I spoke to Clayton who promised me that by 12 o'clock today the problem will be resolved, he gave me a new reference number of *** but nothing has been done about this. I had to throw everything in my fridge due to the fact that everything went off, my little daughter has caught flue due to bathing with cold water for the past 4 days' would like for this matter to be resolved and I want them to reimburse my food which I have bought for the whole month and now have o throw everything away because of their incompetence. No one wants to take responsibility, Clayton is blaming technicians.