Violation of customer service charter

As previously reported, Mrs Golifli has been without power since the 16th September. On requesting a written report of how it transpired that my mother now finds herself in this situation with a debt of R78 000, Zimbini Labase hung up on my sister after refusing to provide her with such report. Sonwabo Jobela then called requesting personal documents from my mother without an explanation as to what he was planning to do with them. She was then sent from pillar to post and eventually Zudhi Hamza contacted Mr Golifili (son) and promised to investigate further and report back. The next time we heard from Eskom was Mr Jobela calling and telling my mother to pick up a payment arrangement form from Queenstown or they wouldn't reconnect. It seems Eskom has somehow forgotten the promises made in their own service charter. The customer's right to fair treatment together with the right to error free bills seems to have gone out the window. The service received from Eskom staff in the last month has been grossly unfair & disrespectful. They have a bad attitude. A customer being bul**** into acknowledging and paying for a debt that arose due to their own error is ******** to say the least.