Very Unhappy Client

Don't even know where to start , I have been without electricity since 02/11/2018 till today as I write this review. I phoned the contact center on Friday to report and was given a reference number, we stayed the whole weekend without lights because of their 7 hour turnaround time, On Monday I phoned and was given another reference number because the consultant reported that we had a problem with the meter and not that we had no lights, Well I guess what another 7 hour app**** because now its a new query, I have been following up since then with no luck, On Wednesday I phoned again and was told that they only service our area from Monday - Wednesday if I was not assisted between those days I will have to wait for the next week to start. Not sure who to escalate this matter to.. I am hopeless that I will get help any time soon.