Very unhappy and dissapointed

I am very disappointed by the poor service we have received from Eskom. We have been without electricity for approximately 2 weeks now. A call was logged with reference *** on the 22 June 2020 where we were promised a technician to come out within 7 days but that never happened. Our senior citizen went physically to the Eskom offices in Bellville and they were closed. I am so frustrated living in this situation with an 8 year old, trying to fight covid 19 but how when there is no electricity to keep warm and make the remedies suggested. Eskom please do something with the promised you made to 153 Stulo street Crossroads in Cape Town I beg of you.