Very poor service from Eskom

My meter box was changed on the 20 May 21, the technician left the pink form to be emailed to customer service for the replacement of the units from the previous meter number. I email Eskom about 8 times and received the confirmation of receipt of my request with the reference and no one contacted me. The pink form was also attached as advised by the technician that installed the new meter box. I phoned Eskom almost everyday and each and every person I spoke to gave me the different stories. on the 19/06/2021 the lady I spoke to advised they cant assist with the replacement of units only the hub of Randfontein can assist. She promised to escalate the matter to the senior person and she also advised that the hub working hours are from 8am till 4pm they will contact me on the 21 June 21 . Same day on Saturday I received sms at 21h14 that they phoned my phoned beeped, my phone was in my hand with no miss call. The last reference number received is is ***. The units from my previous meter box was 168.8 we were only given 5 units. Today when I phoned the lady told me to go to the hub hence the one I spoke to advised me that I cant go to the hub due to covid, who do I beleive between 2 Eskom employees. My email address is phumzilenosi998@gmail .com