Very poor service delivery and unfriendly customer service portal

Firstly their customer service portal is totally not user friendly, you'd spend hundreds of airtime on hold when you are calling them only for them to drop the call just when you get a consultant. (this happened to me). My first email to them reporting an issue of not being able to load electricity was on the 5th of July and up to today the issue is not sorted instead they're doing back and forth asking the same thing over and over again. I don't know how many times I gave them the meter number and pole number but their last email is still asking for it. I really don't appreciate this, its been 2 months going on 3 without electricity and I don't know if they can cope with that in their own houses or they just don't care because they've got electricity in their houses.