VERY IRATE CUSTOMER WHO HAS BEEN WITHOUT ELECTRICITY FOR ALMOST A WEEK!

We have been without electricity since Monday the 17th. I phoned Eskom the 18th to report the fault. Not sure how many calls and how long I had to wait before I could speak to someone. I was given Ref Nr: *** and was told that a technician would come today the 20th of Oct. I tried calling whole day to follow up as no one came. Just before 6pm I got to someone that advised that my ticket has been closed as I phoned during loadshedding mind you I told the person that I was speaking with that this has been ongoing since Monday night. I asked to speak with someone higher as he wanted to give me another reference number. He asked that I stay on the line and I WAITED for another 30 minutes and no one came back until the call was ended. I phoned again and waited on the queue for another 40 min and when the person answered the dropped the call again! Can I please get some assistance as we need electricity I for one work from home and cannot work without power, our food in the fridge is now stale. Can I get someone to call me to resolve this issue ASAP!