Very Bad Service

I move out of my home in Swinburn Harrismith on 5th of January 2016 I cut off the electricity on January 8th 2016 the lady at eskom told me they will pay my deposit into my bank account in 4 weeks time after 5 weeks I call in and been told it takes 6 to 8 weeks for them to paid the money in, last week I phone again and the lady said she will send an e-mail to the right department to released the money, I phone back again today and the lady at customer care told me they released the problem last week but she don't know when they will pay the money back into my account. It is 10 weeks now I gave them my phone number but nobody bother to phone me back, they did not switch your power on unless you pay a deposit but when they owe you money they don't care a dam may somebody of Eskom call me at *** and give me a reason for this delay.