UTTERLY HOPELESS BEYOND THE MEANING OF THE WORD!!!

CLEARLY YOU DO NOT WISH ME TO PAY YOUR ACCOUNT ESKOM!!! YOU DID NOT SEND ME AN ACCOUNT FOR DECEMBER VIA EMAIL AS YOU USUALLY DO. I EMAILED YOU, REQUESTING AN ACCOUNT. I HAVE STILL NOT RECEIVED ONE! YOUR APP WILL NOT ACCEPT MY I.D NUMBER. I HAVE WAITED FOR 36 MINUTES ON THE LINE AND WAS STILL CALLER NUMBER 3! THEN MY PHONE RAN OUT OF AIRTIME AFTER WASTING R70 AND GETTING THROUGH TO NOBODY!!! THIS IS AN UTTER DISGRACE AND INDICATIVE OF ALL STATE ENTERPRISES! HAVE YOU NO SHAME? I CANNOT PAY THE ACCOUNT UNTIL I RECEIVE IT!