Uselessness at its best

Eskom service is not short of appalling and they have no regard of people's time. You literally have to beg them to do their job and their call Centre is useless. They need to be held accountable, they get paid for nothing and unless you have a connection with someone working there you will never get help. They need to have Quality Assurance checks done on every call logged and payments made. As if load shedding is not enough, I've been waiting for a reconnection since September and I keep going back abd forth to the power station in Glen Ridge and Randfontein with no assistance. I honestly don't know what else to do since there's no sense of urgency in assisting the community. I keep asking for leave at work to be at home the whole day hoping they will send a technician but they never do. They must be fired for not doing their job. Please help me!