Useless fieldworkers, agents and services1

I have sent an email to Eskom since June complaining about the deregistration of my meterbox without any notification whatsoever. I sent a follow up email but no reply still. Eventually I gave them a call and they told me they'll link up my meter number with their online purchases services. I cant buy/pay electricity at any store or bank services. Next thing eskom agents are telling me, I am sharing my meter number with someone from Vryburg. This is frustrating, I truly hate Eskom. Field workers wants to be paid for services rendered , call centre agents seems to be clueless about almost everything.