Useless Eskom Chat box, the employee in Ladybrand, Free State dont want to assist a family without electricity and dont. care

We have been without electricity for more than 2 months after we reported to Eskom Free State in Ladybrand,that a passing truck cut off the electricity cable connected to the house. We have been calling Eskom on daily basis and every time we call them they give us a new reference number and promise is that they will send their employees the following day. Their employees have been telling us they are waiting for the cable and when we follow up they promise to send their employees who never come or when they come they tell us the people who work with cables will come the following day. We are without electricity and the student doing Grade 12 cannot read after hours because it's too dark for him to do his school work and we don't know what to do anymore because even the local councilor has tried to speak to them but they don't fix the cable. The email adress on their website is not working and the Chatbox on their website is not usefull