Useless Eskom

I could not buy electricity for my prepaid meter, even tough I have been using the same meter for over 5 years.

I called Eskom and was provided with a reference number and also informed that the meter was blocked so an agent will have to un block it.

I have spoken to over 5 eskom customer service agents. The first one I spoke to indicated that I will get a 40 digit number after an hour. 6 hours later I am still waiting. When I called i was lucky to get through to her but then she became defensive.

It is friday today and I was informed earlier that the agents do not work over the weekend, so I am failing to understand why the issue was not given some level of priority considering that I have been calling since Thursday evening and the narrative kept changing.

Eskom's service is very bad. It is time we get a private company.