Useless

Dear Eskom Customer Service,

I am writing to formally lodge a complaint regarding my ongoing dissatisfaction with Eskom, under reference number ***.

Since 11 August 2026, I have been without electricity. This prolonged outage has caused significant distress, including the complete spoilage of food in my refrigerator. Despite my repeated requests, the issue remains unresolved, and I have been informed that Eskom does not have the necessary wires to restore my supply. It is unacceptable that such a large company cannot provide the basic infrastructure required to resolve this matter.

Furthermore, I previously requested that Eskom remove the pole situated in my yard. My frustration is compounded by the fact that my house burnt down on 7 June 2025, and now, again on 11 August 2026, I am struggling to get electricity restored. This situation has left me highly unhappy and deeply frustrated.

I urge Eskom to take immediate action to resolve this matter, provide a clear timeline for restoration, and address my request for pole removal. I expect a prompt response and resolution to this complaint.