Useless

Zandile Ngwenya <***> 2:15 PM (6 minutes ago) to customerservices

Hi there,

I am so furious and disappointed by the service I have been receiving from Eskom customer service. I have been out of electricity for almost 4 days today. You sent a Technician on the 23rd of August and he took our meter box saying it was faulty. He needs to order a new one that is for Ref ***, He said he will bring it in the morning 1st before other jobs.

He did not pitch, then I called again on the 24th to advise of the situation that occurred regarding the meter, they told me that the Technician is still in Zola he will be coming to after then I was given a ref ***. Then on the 25th I called again. I was advised that ref *** was escalated, they will definitely be coming to assist and I was not surprised when no one came. I had to make means for my daughter to have water so she could bathe. Well again I called in today and I was given reference *** and advised that the technician was not supposed to take the box so I should wait as it has escalated to ref ***. I am fed up. I just need my meter box then I will see what to do from here, you are all useless.