Urgent Complaint: Unexplained Shared Services Charges and charges on Electricity Purchases

I am writing to formally raise my frustration and concern regarding the “shared services” charges that are automatically deducted and the charges each time I purchase electricity. I have noticed that close to R50 is being taken off my purchase amount when I buy electricity , and to date, no clear explanation has ever been provided for these charges.

As a customer, I find it completely unacceptable to be charged for something that is not clearly communicated, justified, or transparent. These deductions have a direct impact on my monthly electricity usage and budget, and I deserve to know exactly what I am paying for.

I urgently request that you:

Provide a full and detailed breakdown of what “shared services” entails.

Explain why the amount is so high and how it is calculated.

Clarify whether these charges are optional or mandatory, and on what legal or regulatory basis they are app****.

Why am I being charged close to R50 for buying electricity.

I expect a clear and timely response, as this ongoing lack of transparency is both frustrating and unfair to paying customers. If necessary, I will escalate this matter further to ensure proper accountability and answers.

Sincerely,

Dimakatso Monareng

Meter Number: ***

Contact Number : ***

Email Address : ***