Urgent complaint regarding outage

I am writing to express my extreme frustration and disappointment with the unacceptable service I have been receiving from Eskom over the past two weeks. For more than two weeks, my household has been without power, and despite numerous follow-ups with your call center, no concrete solution has been provided. I am in the dark—literally and figuratively—and have been subjected to repeated empty promises that a technician will arrive, which, as I have now learned, simply does not happen.

During this period of prolonged power outage, the food in my fridge has spoiled, and I am left with a ruined supply of groceries, including meat that I can no longer eat. I’ve been forced to throw away spoiled food, and at no point has Eskom even addressed the financial impact this has had on me. Will Eskom compensate me for the rotten food in my fridge, which was left to spoil due to your failure to restore power? Or is it Eskom’s policy to cause this kind of harm without any accountability?

To make matters worse, your call center staff continues to make promises with no follow-through. Each time I call, I am told a technician will come, only for nothing to happen. The lack of urgency and professionalism is appalling, and it is clear to me that the call center staff are not properly trained to assist people in need. They are rude, unhelpful, and seem to have no knowledge of how to manage cases like mine. I have spent my own airtime calling over and over again, only to be left with nothing but frustration.

Additionally, I have been informed that the managers at your Thohoyandou branch are unable to get my case approved at Polokwane, which makes no sense. Are your employees really so disconnected from the needs of the customers that they cannot escalate a simple issue of restoring power? It feels as though those in positions of power are enjoying the comforts of electricity in their own homes while leaving people like me to suffer in the dark.

Meanwhile, my neighbors' fridges remain full, while I have nothing to show for my own groceries. This situation is completely unacceptable, and I demand immediate action. I expect an expedited resolution of this case, compensation for my lost food, and a full investigation into the lack of competence and customer care displayed by your team.

I look forward to hearing from you with an immediate solution