Urgent Complaint - Prolonged Power Outage, Unresolved Issues, and Home Security Compromise

Infact- my rating is zero.

I am writing to express my deep concern and frustration regarding an ongoing power outage at my residence that has persisted for the past seven days. Despite multiple attempts to address the issue, I have yet to receive a satisfactory resolution, and the situation is becoming increasingly untenable.

The power outage commenced on 03 December 2023 and has not been rectified despite several reports lodged with your customer service department. The lack of electricity has had severe consequences for me and my family, and I believe immediate attention is required to rectify this matter.

Firstly, I was initially instructed to stay home and make myself available for a technician to assess the situation. However, upon contacting Eskom repeatedly, I was disheartened to be informed that my situation is not deemed a priority due to the relatively lower consumption of electricity at my residence.

I would like to emphasize that I work from home, and the prolonged power outage has not only severely impacted my ability to fulfill professional commitments but has also resulted in my child missing an entire week of online school. The lack of access to electricity has particularly affected my special needs dependent, limiting their access to essential amenities.

Moreover, the inconvenience has forced me to dispose of the entire month's worth of groceries as my refrigerator is no longer operational. The financial strain has been exacerbated by the need to invest additional funds on a day-to-day basis for essentials such as food and alternative power sources.

Adding to the gravity of the situation, the prolonged power outage has severely compromised the security of my home. Without electricity, essential security features such as lighting and surveillance systems are non-functional, leaving my residence vulnerable to potential security threats.

Despite being assured that a technician would visit my residence on the fourth day between 9 AM and 12 PM, no one arrived, leaving me in a state of profound frustration and helplessness.

I understand that Eskom faces numerous challenges, but the prolonged duration of this outage, the lack of communication or resolution, and the compromised security of my home have left me with no option but to escalate this matter. I implore you to treat this issue with the urgency it deserves and provide a comprehensive and immediate solution.

I kindly request that you escalate this matter to the appropriate department and keep me informed of the steps being taken to address the power outage at my residence and restore the security features. Additionally, I seek compensation for the financial losses incurred during this period and the emotional distress caused by the lack of electricity and compromised security.

I trust that Eskom takes customer concerns seriously and is committed to providing efficient and reliable services. I look forward to a swift resolution to this matter.