Urgent Complaint: Electricity Outage Due to Supply Cable Damage – Ref No. ***

I am writing to formally log an urgent complaint regarding a prolonged electricity outage affecting several households in our area.

Since Wednesday, we have been without electricity after the supply cables at the electricity box burned out.

The fault was reported to Eskom, and we were provided with reference number ***. However, despite the severity of the issue and the number of households affected, the problem remains unresolved and no repair work has been completed to restore power.

This outage has had a severe impact on our daily lives. We have children in our homes, it is currently winter, and many of us rely on electricity to work from home. Being without power for this extended period is both unsafe and unacceptable.

We urgently request that this matter be treated as a priority, and that immediate action is taken to repair the damaged cables and restore electricity to the affected homes. We also request clear feedback on when the issue will be resolved.

Your urgent attention to this matter will be greatly appreciated.