URGENT COMPLAINT

This is an urgent complaint regarding the electricity supply at my property in Cape Town. We have been without electricity for the **entire week**, despite having electricity units available on the meter. I have made several attempts to contact Eskom for assistance, but unfortunately, I have been unable to get the matter resolved.

When I call Eskom, I go through the automated voice system, which asks me to provide and confirm the information before I can be transferred to an actual consultant. However, the system indicates that the meter number I am providing is incorrect, and I am therefore unable to get through to a consultant to explain the problem and receive assistance.

I have also tried contacting Eskom through **WhatsApp**, but unfortunately, I have not been able to get any assistance or resolution there either.

I have sent an email to your Customer Service Department regarding this matter, but I am still without electricity and have not received a solution.

This situation has now become extremely difficult and urgent. We cannot cook or have hot water. **We are also staying with an elderly person**, and with it still being winter, this situation is becoming increasingly concerning.

I do not understand why the meter number is being rejected when this is the meter installed at the property and the one we have been using. If there is an issue with the meter number or account information, I urgently need Eskom to assist me in identifying the correct information rather than leaving me without any way to speak to a consultant.

I have been trying to resolve this matter for the entire week, using the available Eskom channels, including the call centre, email and WhatsApp, but I am still without electricity.

**Please treat this as an urgent complaint and arrange for someone to investigate this matter and assist us as soon as possible.**

I urgently need assistance and would appreciate a response confirming what steps will be taken to restore our electricity supply.