upgrading of the electricity box

Hello Peter..<br> <br> On August 2014 an application was made to move an electricity box from an old house to the new house and upgrade the electricity box as was suggested to us by one of Eskom members who was in our area at the time. The application was made through the call centre agent (Ms Thobekile) with reference number ***. The Inspector (Mr Mbambo) was sent by Eskom to view the work to be done and quote on it. The quote was sent after several request and reminders. The money was deposited on receipt of the quote on the 29 January 2015 to an account that was provided by the inspector (Mr Mbambo) over the telephone. Since then I have been phoning Eskom call centre checking the progress instead I have been thrown from pillar to post. The call centre was contacted with the same answer that the matter will be escalated to the supervisors with no response thereof. I spoke to two of the call centre supervisors but to no avail ( Mr Peter Swanepol and Mr Brad Ramjutt). The complaint was also lodged with the call centre ref (*** and ***). <br> <br> Therefore having sad all the above I humble request you to assist me urgently in this regard.