Unsatisfied with the treatment

I am a 73years old widower staying alone. I reside at 340 Zone 7 Ga-Rankuwa. We are in a section of 23 houses supp**** by one electrical generator. Four of the houses had electrical problem since Thursday the 16/04/2020, they called eskom to come and fix it. Eskom technicians came on Friday the 17/04/2020 instead of fixing that problem they switch off the entire section power. They send me an SMS reference No. *** informing of the fault and no restoration time available. This morning at 09h05 I phoned to inquire about the progress as there is nothing happening, they gave me a new reference No. *** and said I must phone them after four hours if nothing is happening. I phoned them 13h32 to inform that nothing happened. They told me that they first have to audit this section before they can fix the fault. I asked them how will that take we desperately electricity to cook during the lockdown. This is a dire situation as we can food because there is no place to food, all fast foods are not operating due to lockdown