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Aphiwe B
1 reviews | Active since Mar 2018
18 Aug 2020, 19:53
Unsatisfied with Eskom's customer service
I reported a power failure last night after 7pm and sent an e-mail , and when I checked after 8pm, there was no response. So I sent an SMS today and recieved a reference number . Until now, we are literally still in the dark and have just tried calling 0860... My mother had to leave a recorded message. What ****es me off about Eskom is that they never respond to my messages and my mom saw an Eskom van leaving our rural area, Matyeba Administrative Area, Ward 05, Tsolo. I also tried sending a message that I suspect ******* connections in our area. The number either does not work or I am just being ignored.
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Aphiwe B's updateReviewer Update
19 Aug 2020, 02:06I have just woken up and there is still no electricity. I decided to call the call center and the agent was so rude and was mumbling something and didn't even greet me . Next thing he hung up. I think leaving a recorded message would have been better. The Eastern Cape does not need idiots like him who are rude and think jerking around during work hours pays the bills.
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Aphiwe B's update19 Aug 2020, 02:06
Reviewer Update
I have just woken up and there is still no electricity. I decided to call the call center and the agent was so rude and was mumbling something and didn't even greet me . Next thing he hung up. I think leaving a recorded message would have been better. The Eastern Cape does not need idiots like him who are rude and think jerking around during work hours pays the bills.