Unreliable, poor service at Eskom

My grandmother has been struggling since August with her meter not working. She is an 82 year old stating alone in the rural area called Madidi in north west. Since she has been taking a taxi to report more than six times and it was fixed temporarily. The problem is still occurring. She has no electricity since Saturday of the 16/11/2019. We have called with no response and eventually sent an sms then a reference number was sent around 12:24 pm Saturday. We have countless reference numbers, yesterday I spoke to Nonhle (system is offline) with no reference number and said she will send an e-mail to responsible centre and this is the one I got today(***) spoke to Christelle at eskom call centre who said she will escalate the matter. As I'm writing now, no one from eskom has been to her place to fix since. I can't even get through to her because she can't even charge her phone she relies on the neighbours to charge her phone. She has been so loyal to Eskom but this is the kind of service she gets.