Unjustified Charges

I am writing to formally follow up on my previous correspondence regarding my account and to urgently dispute a new, unjustified charge that has been app**** to my account.

For the first time, I saw movement on my query when my account was credited with an invoice amount of R35,000 on 14 August 2026, which represents the refund due to me.

For context, my timeline of engagement with your office is as follows:

14 August 2026: I noted movement on my account when it was credited with an invoice amount of R35,305.00, which I understood to be the processing of my rightful refund. 18 August 2026: I received an email notification indicating that a charge of R11,216.46 had been app**** to my account, reducing my refund balance to R24 088.54 (Note: Please verify this final figure on your statement, as R35,305.00 - R11,216.46 = R24 088.54 Adjust if your statement shows a different remaining balance).

I formally and unequivocally dispute this charge of R11,216.46. This charge is invalid and ******** for the following reasons: No Service Rendered: No electrical connection was ever established, and no materials were ever delivered. No Survey Conducted: No Eskom representative ever visited my residence to conduct a site survey or any preparatory work. Breach of Service Delivery: The cancellation of this application was initiated solely due to Eskom’s failure to deliver the paid-for service within the agreed timeframe, not by my own voluntary withdrawal after service delivery. Lack of Communication: My repeated attempts to resolve this amicably with the Rustenburg NorthWest Operating Unit (including escalating to the Whistleblowing Hotline) were met with total silence and administrative neglect.

My Demands: The immediate reversal of the unjustified charge of R11,216.46. Written confirmation that my full refund of R35,305.00 will be processed and paid out without any further ******* deductions.