Units Heist

I am writing this email to lodge a formal complaint, regarding unit refund and reimbur*****t of units we had on our old meter that was recently replaced with a new meter.

A lot of your employees have been instructed to process the refund but to no avail. With regard to the reimbur*****t of units I have provided slips that proved that we bought electricity contrary to the insunuation from @Nkuli Ncube that we didnt buy electricity and the limited report which she provided.

Dealing with your employees has been an exhaustive exercise, no one takes accountability and their lack of customer service leaves a lot to be desired.

At this point I am of the opinion that we are going to be disenfranchised from our units because this has dragged on for far too long. We can't be penalised for abiding by the law. Both meters are not tempered with, but your employees don't believe that, from what has been insuateted on this email trail. Maybe it is an abnormally for an African household to purchase electricity, but the evidence is there is black and white. Are we being stereotyped? Worst it is by other Africans.

Kindly advise if you're the department to handle this complaint or must we instead go to the head office.

Hope this doesn't fall on deaf ears.