Unhappy customer

Good Day

Very very poor service has been without power for 3 weeks now complaints have been put in but still no feedback meter number *** Reference number ***. Went to eskom yesterday and they told me i need a new box and they are not sure if there will be stock. How can eskom not have stock for the electricity boxes, is unacceptable. We must be other people who use the power to make food, boil water and charge our phone. Is there anyone who could please urgently assist. These past 3 weeks without power have put more strain on my finances that ESKOM will not refund for.

Regards Florrie ***