Unhappy client

Good day,

Yesterday I've reported a faulty meter, one of your technicians came out and assisted us very promptly and professional, was very impressed with his service. We were advised that the units we've had on our old meter will be transferred over to the new one, which left us without any units on new meter, all good and we'll.

When trying to purchase units via cellphone and online banking, outlets, we were told that the new meter number is not working/registered. I've made numerous phone calls, emails, spoke to your online robot and logging it on your app, but to no avail. We are left stranded without any electricity since yesterday and who is going to reimburse us when our meat and other food becomes unedible.

Account number is *** Meter number new *** Meter number old ***

Cam someone please assist?