Unfixed outage

We reported an outage on the 26th of December 2025, our matter hasn’t been resolved. No 1 came to check yet we buy electricity. Whenever we call their customer care line they keep providing us with invalid ref no. When we do follow up on the provided ref no they tell us there’s no ref number like that on their system so they’ll need to log another 1. Sometimes when we call to follow up their service consultants they tell us that we should wait as we’re not the only ones who dont have electricity and we should not rush them because they have powers to make us number last on the que, which means that we can even go for 2 years without electricity. We then got a number of one of the senior in charge of our ward number Mr Senzo Khanyile from Zola Eskom Power station and he tells that he will send his people when he feels like we have already suffered enough as we are not the first ones to experience power cut yet we’re buying electricity. Eskom is really pits 🤮