Unfairly treated

Gooday.. I am desperately in assistance with Eskom...we haven't had electricity since September being cut off.. December R11 800 payment was done to Eskom. They never reconnected. Now when we do a follow up we told we owe R9 000 while we don't have electricity. How does a meter run without connection. Now someone by the name of Brenda and Mr Chere are the ones giving us the utmost problems. We are told to communicate with them but they never answer calls. We've be with no electricity for a year next month. But people who take readings always come for taking readings while there's no electricity.