Uncared for by Eskom.

I reported a power outage at the house I am staying in 3 weeks ago on the Eskom chat box called Alfred. I was given a reference number and every time I try to make a follow up on the chat box I will be told that a technician would be dispatched during working hours but up until today nothing has happened, the house is in Greenpoint, Site B in Khayelitsha at Fubesi street no 48487. I was called yesterday by a lady from the Eskom office in Bellville after I sent an email to escalate the matter to senior people at Eskom, here is the number that called me at 08:39 yesterday***). This is the worst of unfair customer service dished to areas where the poorest of the poor are in Cape Town. We definitely need some help but we don't know where else to report. My number is ***.