Unacceptable customer service

<p>I bought lights on Saturday not being aware that I was using the incorrect/ previous Eskom meter number ( ********** 6178). I was advised yesterday when I called Eskom at 13:31 using ********** 269 that I must email to ********** attachments and this issued will be resolved. Today I call after emailing and I am told by Eunice(shift supervisor at customer service) that this cannot be resolved and they cant help me.</p> <p>Its so annoying when one get two conflicting statements from different employees working in the same department. The training department is nit doing its job of training the employees or the employeed do not read directive/ training circulars. All I am asking for is for the units to be transferred into the correct meter number. I was promised that this is doable when I called ysterday , I expect delivery.</p> <p> </p> <p> </p> <p> </p>