Unable to purchase electricity

I have been calling eskom since April 2021. Initially it was for the meter box not accepting the units. I was told they have to conduct an audit to find out why we took long to purchase electricity. The Audit was done and they found that we did not do anything to the box(We took long because no one was staying in my granny's house after her passing). I call then they told me about the findings from the audit and said they were gonna unblock it. Today is the 20th of July I am still sitting with an issue of the meter number being blocked. I have been calling consistently ever since at least twice a week with no success. My meter number ***. Can I have assistance please