Unable to contact Eskom

Pre COVID it was very easy to call Eskom and they would answer timelessly and they would attend to my query in an efficient and professional manner. However now I wait for a minimum of 30 minutes for them to answer my call, then the quality of the audio is now terrible where I am unable to hear them as they are so soft. They also do not resolve my query which is mainly to email my statement so I can make payment as they no longer email my statements automatically as before and the statements are now sent weeks after the new month has begun. All I am trying to do is pay my account on time and with all the financial troubles they are experiencing I would think this would be a priority to get payments as soon as possible! Please email statements before the end of the month and please increase your workforce in the call centre and check the sound quality of the system you are using.