****ty service

I have been trying to get a new account with Eskom, It took them almost 6 months to get me one since January!!!I have sent emails monthly asking them why am I not getting a "bill" even though we not staying in that house but for the day or two we went we used electricity. They not answering emails, I use airtime to call, I would wait on the call till my airtime runs out without getting any services. Now I managed to use the app and there is now a bill of 10 000 on the new account. I cud have paid for this monthly had they sent me a monthly bill as I requested. They also disconnected me on the "old" account, The amount stipulated on the new account was paid now I need to pay a lump of 10 000!!!all in all I still have no electricity today.